Yes. We are committed to offering our customers only 100% original products. We also take all the necessary actions to ensure this.

Delivery timelines vary depending on your city and your selected product. Please be informed that delivery timelines for products shipped from Cairo to another Governorate are longer than shipping inside Cairo.

Yes, you can receive your order directly from our head office or select in-store pickup at our available branches during checkout.

Unfortunately, international shipping is not available at this time. We currently deliver to all governorates across Egypt.

There are no hidden costs or charges when you order from Dr. Mobile. All costs are 100% visible at the end of the checkout process.

The warranty period for your product starts directly on the invoice purchase date.

We accept multiple convenient payment options: Cash on Delivery (COD), Visa and MasterCard credit & debit cards, and flexible installment plans through partner banks and consumer finance apps (such as ValU, Premium Card, Sympl, Contact, and Souhoola).

The I-Score is a credit report issued by the Egyptian Credit Bureau containing information about your credit history, debt obligations, and repayment track record. It helps banks and financing partners evaluate your eligibility for installment plans and credit facilities.

Card payments must be processed online through our secure checkout gateway. For home delivery, our couriers accept Cash on Delivery (COD). If you prefer card payment, please select the Credit/Debit Card option when checking out.

No, each order must be finalized using a single payment method (e.g., full payment via Credit Card, Cash on Delivery, or an Installment plan). Splitting the payment across multiple methods for a single order is not supported.

We offer free shipping on all orders over EGP 500! For orders under EGP 500, delivery fees depend on your governorate and delivery destination, and the exact shipping cost will be clearly displayed before confirming your order at checkout.

Yes, paying with a credit or debit card is 100% secure. Our website uses industry-standard SSL encryption and trusted banking gateways equipped with 3D Secure (One-Time Password verification). Dr Mobile never stores your sensitive card credentials or CVV.